shipping exchange & return policy
CARGO PROCEDURES
All products are shipped free of charge for domestic purchases.
RETURN REGULATION
For detailed information, you can write to boomenbex@gmail.com on our contact page or
You can reach us by calling our phone number 0535 5517208.
You can send your return back with Yurtiçi Kargo free of charge.
After sending your shipment, you may be asked to share the shipment code, if necessary. Please keep the shipping shipment number.
RETURN TERMS
You can return your order within 14 days from the date you receive it. You can provide information about your return process by contacting our support department and send your product back with Yurtiçi Cargo with the sender's payment.
When your request reaches us, it is evaluated by the authorities and an information e-mail is sent to you when your return is made.
You must make sure that you return the product you want to return with its complete, original invoice, the package undamaged, unused, undamaged as a result of usage error, including the order number and the correct address of Boomenbex.
The box, packaging, standard accessories, if any, of the product must be included in the package you return to us, completely and undamaged.
After your return cargo reaches Boomenbex, we send you an information e-mail and refund the product price to your credit card. The reflection time of your refund on your statement varies depending on your bank. If there is a delay in the reflection of your return on your credit card, you can get detailed information from your bank with the Return Transaction Number included in the information e-mail we sent you.
RETURNS WITHOUT THE RIGHT OF WITHDRAWAL
The consumer has a legal right to return within 7 working days within the scope of the 'Right of Withdrawal without Reason'. Boomenbex extends this return period to 14 days for you.
In addition, you can send the products that you think to be a manufacturing defect and that you want to return, within 14 days of the delivery date and send them to us.
REPLACEMENT CONDITIONS
You can exchange any purchase you make from Boomenbex, regardless of the quality of the product. However, you can change the product by fulfilling the conditions stated above within 14 days from the moment you receive it.
Special Conditions:
When your order is delivered, you should open your package and check the product with the cargo officer. It is very important to do this, especially with crushed, torn, opened or wet packages. In an unexpected situation, if you encounter a problem product, you should not take delivery of the package, but keep a report with the cargo authority and ensure that it is returned to us by the cargo company.
Returns of products whose original packaging is damaged, destroyed or damaged due to use in any way are not accepted.
The customer is obliged to return the product in its condition as it was received and to pay the commercial loss caused by use.
Return conditions for personal products, underwear products:
the product must be unopened, untried and unused.
The return of the product is only accepted when the gift, if any, and all standard accessories of the product, their packaging is undamaged and in full, with their original packaging.
Returns of any product are accepted only if the packaging is unopened, intact, unused and untested.
Best regards,
Boomenbex